All purchases are final. We do not accept returns or exchanges.
If your item arrives damaged, defective, or incorrect, please contact kaho@tenandsen.co within 7 business days of delivery or pickup. Include your order number and clear photos of the item and packaging.
Many of our products are handmade, hand-finished, or kiln-fired. Natural variations in color, glaze, texture, pattern, shape, and finish are part of their unique character and are not considered defects.